MonettaMonetta / support
Support
Last updated 2026-10-27
Need a hand with Monetta? Email monetta@allygenix.com. Please include your app version, iOS version and a short description; omit financial records unless needed.
Getting started
Set your next payday, available money and planned expenses. Monetta turns the money available for this period into a daily allowance. Log a purchase manually or use an AI draft, then review and save. Your currency and calendar settings affect the calculation.
Checking an AI draft
AI can make mistakes. Confirm the total, currency and date against your own information. Missing or uncertain fields must be corrected or confirmed before saving. You can always record manually when AI is unavailable. A request with an unknown result is checked using its original request ID instead of automatically charging for another request.
Sync, backup and deletion
Private iCloud sync is optional. Use the same Apple account on each device and allow time for syncing. Keep a backup before replacing or importing records. Local deletion, deletion of the private iCloud copy, and deletion of optional statistics are separate Settings actions. Stopping sync or deleting the app does not cancel a subscription.
Plus and purchases
Plus features require a subscription. At launch, available plans and any trial eligibility are shown in the app and Apple purchase sheet. Use Restore Purchases with the Apple account used for purchase. Manage or cancel subscriptions in Apple Settings; refund requests are handled by Apple. We cannot change an Apple charge from a support email.
Permissions and app pauses
If a permission is declined, you can continue with manual entry. Voice entry requires supported on-device recognition. Optional app pauses require Screen Time authorization and a supported signed build; you choose the apps and can manage that authorization in iOS Settings. If a pause does not clear as expected, open Monetta and review the pause state or revoke its Screen Time authorization.
Contact
Support and privacy: monetta@allygenix.com. Provider: ALLYGENIX PTY LTD., Unit 805, 1 Boolee Street, Reid, ACT 2612, Australia. We do not need your bank credentials, Apple password or full ledger to answer a support question.